FAQ
Straight answers.
The stuff people actually ask before signing up.
How do I sign up?+
Create your account in our online portal. Once it's set up and a payment method is on file, we'll call to schedule your initial cleanup. We don't guarantee same-day or same-week service — we schedule by current route availability.
Is there an initial cleanup fee?+
Yes — every new account starts with a one-time initial cleanup, charged the day before your first service. Pricing depends on yard condition and is included in your quote. Summer new clients get the initial cleanup FREE plus 50% off their first month.
Do I get to pick my service day?+
No. Service days are assigned by your ZIP so we can keep routes efficient. Once you're on the route, you get the same day every week.
When am I billed?+
On the 1st of every month. If the 1st is a holiday, we run it the next business day. A small late fee applies if we don't have payment by the 5th. No payment for 3+ weeks deactivates the account, and a phone call to the office is required to reinstate.
What happens in bad weather?+
We work year-round. If snow is 0.5" or less, we still service and pick up everything visible. Anything buried in snow, ice, or leaves gets picked up next visit. If we genuinely can't service safely, the next visit becomes a double doody — we don't discount or refund for weather.
Which holidays do you observe?+
New Year's Eve, New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas. If your service day lands on one, you'll roll to the following week for a double doody.
Where does the waste go?+
Double-bagged and dropped in your own trash bin. We do not haul waste off the property.
Can I add an extra cleanup?+
Yes — for current clients. Add-on visits are billed at our standard add-on rate, paid before service, and need at least 24 hours' notice. Add-ons aren't available for one-time or commercial customers.
What if my dog is in the yard?+
We love dogs and will gladly service the yard with them outside. If a dog shows signs of aggression, we'll try to reach you (knock, doorbell, call, text). If we can't, we skip and pick up next week. After two skipped visits for aggression, we'll remove the account from the route — for the safety of the tech and the dog.
Going on vacation?+
Just let us know and we'll pause service for the time you're away.
Do you really sanitize between yards?+
Yes — every yard. We use kennel-grade sanitizer (the same product used in veterinary offices, not just any household cleaner) on every tool before we step into the next backyard. It's how we keep parvo and other risks from traveling on a route.
How do I cancel?+
Either party can cancel in writing at any time. Any unpaid balance is due within 15 days.