FAQ
Pooper scooper FAQGood questions.Straight answers.
Have a question before you book? Start here.
Which Colorado Springs neighborhoods do you serve?+
Our focus areas are Briargate, Cheyenne Mountain, Palmer Park, Stratmoor, Broadmoor, Garden of the Gods, Rockrimmon, Stetson Hills, Meridian Ranch, Cimarron Hills, Lorson Ranch, Security Widefield. Send your address with a quote request to discuss your first cleanup and service day.
How do I sign up?+
Create an account in our online portal and add a payment method. We'll call to arrange your first cleanup.
Is there an initial cleanup fee?+
Yes. It's included in your quote and charged the day before service. New residential clients get it free in summer, plus 50% off their first month.
Do I get to pick my service day?+
Your ZIP sets your service day. Once scheduled, it's the same day each week.
When am I billed?+
On the 1st, or the next business day if it's a holiday. Late fees apply after the 5th. Accounts unpaid for three weeks or more are deactivated; call us to restart.
Can you handle a yard that hasn't been cleaned in months?+
Absolutely. We'll clear the buildup with a one-time cleanup so regular visits can start fresh.
What happens in bad weather?+
We scoop visible waste year-round, including snow up to 0.5 inches. Covered waste waits until it's accessible. If weather makes a visit unsafe, we collect the buildup the following week. Weather skips aren't refunded or discounted.
Which holidays do you observe?+
New Year's Eve and Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas. Holiday visits move to the following week, when we collect the extra buildup.
Where does the waste go?+
We double-bag it and place it in your trash bin.
Can I add an extra cleanup?+
Current recurring residential clients can book an extra visit at our add-on rate. Give us at least 24 hours' notice; payment is due before service.
What if my dog is in the yard?+
Friendly dogs are welcome! If a dog shows aggression, we'll contact you. If we can't enter safely, we'll return the next week. Two aggression-related skips end route service.
Going on vacation?+
Let us know when you'll be away and we'll pause pickup.
Do you really sanitize between yards?+
Yes, every yard. We use kennel-grade sanitizer used in veterinary offices to help reduce cross-contamination.
How do I cancel?+
Cancel in writing at any time. Unpaid balances are due within 15 days.
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